FAQ

Everything you wanted to ask

Straight answers. No fluff. No salesman-speak.

Diamonds & gold

Are your diamonds real? 

Completely. Every diamond we use is lab-grown and graded by SGL and IGI,  the same international body that certifies mined diamonds. You get a certificate with every piece, so you always know exactly what you're holding.

What's the difference between lab-grown and mined diamonds? Where do they come from?

A mined diamond takes billions of years to form underground. A lab-grown diamond is created in a controlled environment over a few months, with the same carbon, same structure, and same physical and chemical properties. The sparkle is identical. The difference is in the price tag and the footprint.

Are your diamonds certified?

Yes. Our diamonds are certified by leading gemological laboratories such as IGI and SGL, ensuring their authenticity and quality.

Is your gold hallmarked?

Yes. All our jewellery is crafted in BIS Hallmarked 916 gold, ensuring certified purity and quality. 

Do lab-grown diamonds sparkle like natural diamonds?

Yes. They have the same brilliance, fire, and sparkle as natural diamonds. 

Are coloured diamonds real?

Yes. Our coloured diamonds are real diamonds, created in a laboratory with the same physical, chemical, and optical properties as mined diamonds.

Are your gemstones natural?

Our jewellery features lab-created gemstones, offering exceptional beauty, consistency, and quality. The type of gemstone used is clearly specified for each design.

Are your pearls natural or cultured?

Our pearl jewellery features premium Swarovski pearls, known for their exceptional lustre, smooth surface, and consistent quality.

Can I mix coloured diamonds, gemstones, and pearls in one design?

Yes. We can create custom pieces that combine different stones and pearls for a truly unique look.

How do I choose the right stone?

Our team can guide you based on your style, colour preferences, occasion, and budget.

Do gemstones require special care?

Yes. Some gemstones are more delicate than diamonds and should be protected from harsh chemicals and impacts. 

Can gemstones be worn every day?

Many gemstones are suitable for daily wear, though some require extra care depending on their hardness.

What gold purities are available?

Our jewellery is available in 9KT, 14KT, and 18KT gold, allowing you to choose the option that best suits your style and budget.

What gemstones do you offer?

We work with a variety of gemstones, including emeralds, rubies, sapphires, tanzanites, and more

Rings

How do I find my ring size?

The most accurate way is to get your finger measured by a local jeweller. If that’s not possible, you can use your existing ring or our online ring sizer tool available on the website. We’ll help you confirm the perfect size before you place your order.

Will the diamond or stone fall out over time?

Not if it's properly set and cared for. We use secure settings, but like any fine jewellery, we recommend periodic inspections to ensure the stones remain secure. 

Can I customize the ring design?

Absolutely. From stone shape and size to metal choice and design details, we can customize your ring to match your style and preferences. 

What metal options are available?

Our jewellery is available in 14K and 18K gold, including yellow gold, white gold, and rose gold, so you can choose the finish that best suits your style. 

Earring

What type of earring back do they come with?

Most of our earrings come with secure screw-back closures ( Bombay, flat and south Screws), depending on the design, to ensure a comfortable and reliable fit.

Are they suitable for sensitive ears?

Yes. Our earrings are crafted in high-quality gold and are designed to be gentle on sensitive ears for comfortable everyday wear. 

Are the stones securely set?

Yes. Every stone is carefully set and quality-checked to ensure maximum security, durability, and peace of mind during everyday wear. 

Can I sleep wearing these earrings?

While it's possible, we recommend removing your earrings before sleeping to keep them secure and help maintain their condition over time. 

What earrings suit my face shape?

While personal style always comes first, round faces often suit longer styles, oval faces can wear almost anything, and angular faces pair beautifully with softer, curved designs. 

Necklace

Can the chain length be adjusted?

Many of our necklaces come with adjustable chains or extender links for a flexible fit. If you need a specific length, we can often customize it for you. 

Can I customize the pendant design?

Yes. We can customize pendant designs, stone shapes, sizes, and metal finishes to create a piece that's uniquely yours. 

How do I prevent the chain from tangling?

Store your necklace flat or separately in a soft pouch, and fasten the clasp before storing to help prevent knots and tangles.

Can I wear my necklace every day?

Yes. Our necklaces are designed for everyday wear, though removing them during exercise, swimming, or heavy activities will help keep them looking their best for longer.

What neckline does this necklace work best with?

It depends on the design, but most necklaces pair beautifully with V-necks, scoop necks, and open necklines that allow the piece to stand out.

Bangles

Are these bangles suitable for everyday wear?

Yes. Our bangles are designed for everyday elegance, combining durability with timeless style. 

How do I find the right bangle size?

Measure the widest part of your hand and compare it to our size guide, or contact us for assistance in finding the perfect fit.

Will the bangle lose its shine over time?

With regular cleaning and proper storage, your bangle will maintain its beauty and brilliance for years. 

Are the diamonds securely set?

Yes. Every diamond is carefully set and thoroughly inspected to ensure lasting security and durability. 

Can the bangle size be customized?

Yes. Many of our bangle designs can be customized to ensure a comfortable and secure fit. 

Bracelets

How do I find the right bracelet size?

Measure your wrist and add a little extra room for comfort, or contact us and we'll help you find the perfect fit. 

Can the bracelet size be adjusted?

Many of our bracelets feature adjustable lengths, and select designs can be customized to your preferred size.

Are the diamonds securely set?

Yes. Every stone is carefully set and inspected to ensure long-lasting security and durability.

Can I stack bracelets together?

Yes. Our bracelets are designed to be worn individually or layered to create your own unique look.

What kind of clasps are used on your bracelets?

Most of our bracelets feature a secure lobster clasp, designed for easy wear, durability, and reliable everyday use.

Brooches

How do I wear a brooch?

Brooches can be worn on sarees, blazers, dresses, dupattas, scarves, or even handbags for an elegant finishing touch. 

Is the pin mechanism secure?

Yes. Each brooch features a secure fastening mechanism to help keep it safely in place.

Can the brooch design be customized?

Absolutely. We can customize the design, stones, metal colour, and size to suit your preferences.

How should I store my brooch?

Store it separately in a soft pouch or jewellery box to protect the stones and pin mechanism.

Pendants

Does the pendant come with a chain?

Some pendants come with a chain, while others are sold separately. You can also customize a chain in your preferred metal to pair with your pendant at an additional cost. 

Will the pendant flip while wearing it?

Our pendants are designed for balance and comfortable wear, though movement may vary depending on the design and chain length.

How do I clean my pendant?

Use warm water, mild soap, and a soft brush, then dry with a lint-free cloth to maintain its sparkle.

Are the diamonds securely set?

Yes. Every stone is carefully set and quality-checked for long-lasting security and durability.

Nosepin

Is the nose pin suitable for everyday wear?

Yes. Our nose pins are designed to be lightweight, comfortable, and perfect for daily wear.

Do I need a piercing to wear a nose pin?

No. We offer both pierced and non-pierced nose pin designs, so you can choose the style that's most comfortable for you. 

Can I wear a nose pin during sports or exercise?

We recommend removing it during strenuous activities to avoid accidental snagging or damage.

Can the nose pin be customized?

Absolutely. We can customize the design, stone size, shape, and metal colour to suit your preferences.

Is it suitable for sensitive skin?

Yes. Our nose pins are crafted in high-quality gold and are designed to be gentle on sensitive skin. 

Will the nose pin stay secure throughout the day?

Yes. Our nose pins are designed with secure fittings to provide a comfortable and reliable fit. 

Orders & payment

What payment methods do you accept? 

Cards, UPI, net banking, and EMI are the major options covered. Whatever you're comfortable with. No hidden fees added at the end.

Can I customise a piece before ordering?

Absolutely. We've fulfilled thousands of custom orders and have a dedicated in-house design team to help bring your ideas to life. Whether you'd like to adjust the stone, size, carat weight, setting, or create something unique, we'll work closely with you to make it happen.

Shipping & delivery

How long does delivery take? 

Express: 1–2 working days for in-stock pieces.

Standard: 5–7 working days.

Made-to-order: Around 20 days after confirming the design and price.

Returns & buyback

What's your return policy?

We accept returns within 7 days of purchase, provided the item is unworn, undamaged, and brought in with the original invoice, diamond certificate, and a valid government ID. Once you initiate the return, our team will physically verify the item, checking weight, hallmark, and diamond 4C's against the original invoice, followed by mandatory manager authorization. You can choose to exchange the item (valued at the prevailing gold rate), receive a bank refund within 10–15 working days, or take a store credit note for a future purchase. Please note that custom-made, altered, engraved, or personalized pieces are not eligible for return, and a charge of ₹500 per carat applies if the diamond certificate is lost.

What's your Exchange/ Buyback policy?

We offer both exchange and buyback options for jewellery purchased from our store. To initiate an exchange or buyback, customers must present the original purchase invoice and, where applicable, the diamond grading certificate. Every piece of jewellery is carefully inspected and verified for authenticity, condition, weight, hallmarking, and certification.

The final buyback or exchange value is determined after this evaluation. It is based on the prevailing gold and diamond market rates, along with applicable policy deductions and the current condition of the jewellery.

For exchanges, the approved value can be adjusted toward the purchase of a new piece from our collection. 

For any assistance, our team will guide you through the evaluation process to ensure complete transparency.

Care & maintenance

How do I clean my jewellery at home?

Warm water, a drop of mild soap, and a soft toothbrush. Rinse, then pat dry with a lint-free cloth. Once a month keeps it looking new. Avoid harsh chemicals, ammonia, and ultrasonic cleaners, especially on paste settings.

Can I wear my jewellery while showering or swimming?

We recommend removing it before showering, swimming, or using harsh chemicals to preserve its beauty.

How should I store my jewellery?

Store each piece separately in a soft pouch or jewellery box to prevent scratches and tangling.

Can perfumes and lotions affect my jewellery?

Yes. Apply perfumes, lotions, and cosmetics before putting on your jewellery to minimize residue buildup.

How do I keep my diamonds sparkling?

Regular cleaning and proper storage will help maintain their brilliance and shine. 

Can I travel with my diamond jewellery?

Yes, but we recommend storing it in a protective jewellery case and keeping pieces separate while travelling. 

What if I lose a diamond from my jewellery?

If a diamond is lost, get in touch with us. We'll inspect the piece and arrange a replacement and repair at cost, restoring it as closely as possible to the original design. 

Do lab-grown diamonds require different maintenance than natural diamonds?

No. Lab-grown diamonds have the same physical properties as natural diamonds, so their cleaning, maintenance, and wear recommendations are the same. 

Store visits

Do I need to book ahead?

Walk-ins are always welcome. However, if you’d prefer a dedicated 1-hour private appointment with specific pieces prepared for you, you can simply WhatsApp us to book a slot in advance.

Can I place a custom order during my visit?

Yes. You can discuss your requirements with our team and place a custom order directly in-store.

Do you offer jewellery cleaning and inspection services in-store?

Yes. We offer professional cleaning, inspection, and maintenance services for your jewellery.

Can someone help me choose a gift?

Absolutely. Our team will be happy to recommend pieces based on the occasion, style preferences, and budget.